Transport

Dakar – Senegal

• Manage calls and messages from customer
• Understand and track customer requests to enable quick and adequate resolution
• Assist customers with registration or account creation
• Follow in place procedures but provide constructive and real time feedback to continuously improve the customer service
• Escalate inquiries to the appropriate team – when necessary – and pass customer feedback onto the relevant team
• Ensure that qualitative and quantitative targets set by management are met

• Clear communication skills with fluency in French and good level of English
• Excellent interpersonal and active listening skills
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team + ability to work calmly under high stress situations
• Strong attention to detail, commitment and punctuality
• Bachelor’s degree in communication, international trade, marketing, etc
• Minimum 2 years’ experience in customer service

• Good Earnings Scheme: Fixed + performance driven earnings
• Continuous Training: We provide regular trainings on sales and customer care skills
• Other various benefits